When printing from the smart app - I only print black and white - how do I change to color to print

[MichyQ]

I’m using an iPad when I use the smart app to print photos it only prints black and white - I don’t have the option to change to color . I also don’t have the option to change from landscape to portrait? 
can someone please help me 

[Rainbow23]

Hi @MichyQ

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with your HP All-in-One Printer wherein you cannot print in color using HP Smart App from the iPhone.

I suggest that you follow the steps in this document to update the IOS device.

Also, I suggest that you update the printer firmware from HP Smart App by following the steps in this link

Note: Please follow the step under the heading "Update the printer firmware through the HP Smart app" in the above document.

Let me know if this helps.

Take care and have a great day.

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