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Bcbeetle5
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When using the app, I try to print photos. I click print and the photo switches to black and white.

HP Recommended
Hp deskjet 2655
iOS

When using the app to print photos, it won’t print color, switches to black and white. 

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Bcbeetle5, Welcome to HP Support Community!

 

Check for iOS updates and also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, try using AirPrint to print photos. Refer to the document HP Printers - Printing from an iPhone, iPad, or iPod Touch for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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