cancel
Showing results for 
Search instead for 
Did you mean: 
Valentino7
New member
2 1 0 0
Message 1 of 4
269
Flag Post

Whenever I try to use my tecno f1 phone to print via wifi it keeps showing printer not available

HP Recommended
Hp printer

Whenever I try to use my tecno f1 phone to print via wifi on my hp printer it keeps showing printer not available

Tags (1)
3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 4
Flag Post
HP Recommended

@Valentino7, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Is your phone Android or iOS?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Valentino7
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

The phone is an android phone Tecno F1, and the printer is Hp deskjet HP3835.

pls reply with a solution for it showing printer not available.

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 4 of 4
Flag Post
HP Recommended

@Valentino7

 

Thanks for replying!

 

Are you using the HP Smart App or the HP Print service Plugin?

Are the devices connected to the same network?

 

Meanwhile, disable the mobile data and try printing while both the devices on the network.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation