Why I can print some things but not others using Smart print and plug in, Wi-Fi , Envy Inspire 7900

[Garp_senchau]

@milico1, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you’re having trouble printing specific things on your HP Envy Inspire 7900 series printer using Smart Print, Wi-Fi, or a plugin. There could be a few reasons why some things are printing and others are not. Here’s a breakdown of possible causes and fixes:

File Type Compatibility

Some file types may not be compatible with your printer’s Smart Print or Wi-Fi printing function. For example, certain image formats (like TIFF) or documents (like corrupted PDFs) might not print.

Ensure that the file is in a compatible format, such as PDF, JPG, or PNG. If it’s a document, try saving it as a PDF and then printing again.

Wi-Fi Connection Issues

Check the Wi-Fi connection. Ensure that both your printer and your device (phone/computer) are connected to the same network. You can also try restarting your router and printer to refresh the connection.

Driver or Plugin Problems

Make sure the printer drivers and the smart print plugin are up to date. You can visit HP’s official support page to download and install the latest drivers and software.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,