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Businessclients
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Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Ple

HP Recommended
Hp officejetpro 9018
Microsoft Windows 10 (64-bit)

Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Please help or i will have to return the product. Thank you!!

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Dragon-Fur
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@Businessclients 

 

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Welcome to the HP Community.

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These might be scammers trying to steal your information / money.

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Why?

If the application to which you refer is the HP Smart Windows or Mobile application,

The HP Smart app supports printing PDF and Image / photos.

 

Example - HP Smart - Windows - Main Menu

 

Open HP Smart

Open Help & Support

Scroll down to Topic Print, Scan, and Share

Read subtopic Printing

 

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

What else?

 

For Windows - Print from Microsoft Office products

Install the Full Driver printer software.

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

 

If using USB cable between the printer and the computer, disconnect the cable.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
  •   About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
  • If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)
  • After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

==================================================================

and

Not related to printing from Word but important...

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

The basics

HP Printers - How to Print Photos (Windows)

HP Printers - Printing Documents (Windows)

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

OR

Open Support Home

Enter the name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

Dragon-Fur

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