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Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Ple

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Hp officejetpro 9018
Microsoft Windows 10 (64-bit)

Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Please help or i will have to return the product. Thank you!!

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If the application to which you refer is the HP Smart Windows or Mobile application,

The HP Smart app supports printing PDF and Image / photos.


Example - HP Smart - Windows - Main Menu


Open HP Smart

Open Help & Support

Scroll down to Topic Print, Scan, and Share

Read subtopic Printing




What else?


For Windows - Print from Microsoft Office products

Install the Full Driver printer software.


If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer


If using USB cable between the printer and the computer, disconnect the cable.


  HP Easy Start Printer Setup Software


  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
  •   About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
  • If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)
  • After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).



Not related to printing from Word but important...

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.


The basics

HP Printers - How to Print Photos (Windows)

HP Printers - Printing Documents (Windows)


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 


Open Support Home

Enter the name of your HP device


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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution" .



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