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01-25-2021
08:47 AM
- last edited on
07-15-2021
03:27 PM
by
RodrigoB
Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Please help or i will have to return the product. Thank you!!
01-25-2021 09:07 AM - edited 01-25-2021 09:18 AM
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Why?
If the application to which you refer is the HP Smart Windows or Mobile application,
The HP Smart app supports printing PDF and Image / photos.
Example - HP Smart - Windows - Main Menu
Open HP Smart
Open Help & Support
Scroll down to Topic Print, Scan, and Share
Read subtopic Printing
HP_Smart_W10_Start_Screen_4
What else?
For Windows - Print from Microsoft Office products
Install the Full Driver printer software.
If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer
If using USB cable between the printer and the computer, disconnect the cable.
HP Easy Start Printer Setup Software
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
- If using USB: Connect the cable when instructed to do so (near the last part of the driver installation)
- After the software is installed, Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart proves to be stubborn).
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and
Not related to printing from Word but important...
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
The basics
HP Printers - How to Print Photos (Windows)
HP Printers - Printing Documents (Windows)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 9018 All-in-One Printer
OR
Open Support Home
Enter the name of your HP device
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