Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Ple

[Businessclients]

Why cant i print an Excel or Word document from the app or laptop from an hp officejet pro 9018? Please help or i will have to return the product. Thank you!!

[Dragon-Fur]

@Businessclients 

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Why?

If the application to which you refer is the HP Smart Windows or Mobile application,

The HP Smart app supports printing PDF and Image / photos.

Example - HP Smart - Windows - Main Menu

Open HP Smart

Open Help & Support

Scroll down to Topic Print, Scan, and Share

Read subtopic Printing

HP_Smart_W10_Start_Screen_4

What else?

For Windows - Print from Microsoft Office products

Install the Full Driver printer software.

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

  HP Easy Start Printer Setup Software

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
•   About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
• If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)
• After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

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and

Not related to printing from Word but important...

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

The basics

HP Printers - How to Print Photos (Windows)

HP Printers - Printing Documents (Windows)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

OR

Open Support Home

Enter the name of your HP device

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