Why does router constantly need to be rebooted for AirPrint to work.

[Nburns4000]

This is my third HP printer, and I’ve never had this problem before. I have to reboot my router every day to get air print to stay connected. When printing stops working, the iPad can see the printer, but it never prints. No errors. Unplugging the printer  A router reboot usually resolves the problem. What is going on?

[Dragon-Fur]

@Nburns4000 

Welcome to the HP English Community --

From your description, the printer might be simply losing connection with the network and has no way to "get back".

If you are having to reboot the router, there is possibly a problem within the router's configuration.

If the router supports it, create a separate SSID named network for each Frequency / Band (2.4GHz and 5GHz).

Connect the printer to the SSID named network for the 2.4GHz frequency.

Make sure the router's firmware is updated.

Check the router's logs -- constant connection issues might be leaving a trail of hints in the logs.

Check that your DNS mapping is current and working.

Poor placement of the router as compared to the location of the printer can cause issues.  While 2.4GHz is less susceptible to obstacles and more tolerant of distance, signal strength must be constant and strong for the printer to stay connected.

Switching off Bluetooth or Location Services on the phone / tablet makes sense for security.  That said, both of these are needed during the initial connection and perhaps anytime the printer and device lose connection and must "start over".  Too, during the initial connection, the phone and printer must be near one another -- not on top of each other, but perhaps within five feet (a bit over a meter).

If not already done, assign the printer a manual / static IP address.

Make sure that the Apple device is on the same network as the printer -- this seems obvious except that phones tend to be taking away from the home -- the device might be set to run on your Data network and not the wireless network in your home or office.

True - unplugging the printer will not help if the printer cannot find it's way back onto the network when it is rebooted.

Make sure VPN is shut off when connecting, installing, or during testing to ensure things are actually working as they ought.

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Message Content References

Product Specifications for the HP OfficeJet 8015e All-in-One Printer (228F5A)

Connectivity

Ports	1 Wireless 802.11a/b/g/n
Wireless capability	Yes, built-in Wi-Fi 802.11a/b/g/n

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.

Relevant to

 HP Tango, OfficeJet 8010, Pro 8020, 8030, 9010, 9020 Printers - Printer Frequently Disconnects from ...

This document is for HP OfficeJet 8010, 8012, 8013, 8015, 8022, OfficeJet Pro 8020, 8022, 8023, 8024, 8025, 8026, 8028, 8035, 9010, 9012, 9013, 9014, 9015, 9016, 9018, 9019, 9020, 9022, 9023, 9025, 9026, 9028, Tango, and Tango X printers.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

FYI Example - Alternate EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

====  ====  ====  ====  ====  ====

Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

------  -----  -----  -----  -----  -----

 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 8015e All-in-One Printer  

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