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‎05-15-2020 06:06 PM

HP Recommended

Why is always on the screen “ Bluetooth smart is turning on fo the hp envy 7855

103 people had the same question
2 REPLIES 2

‎05-22-2020 04:20 PM

HP Recommended

@plotting

 

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 60 seconds.
  4. Plug the power cord back into the wall outlet.
  5. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  6. Reconnect the power cord to the rear of the printer.
  7. Turn on the printer, if it does not automatically turn on.
  8. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

1 person found this reply helpful
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‎06-18-2020 07:38 PM

HP Recommended

I have the same issue with my brand new HP Envy 5055. The Bluetooth smart was on and functioning just fine until I did an update. Now, the Bluetooth won't go beyond the "turning on" screen. I sat here for an hour waiting for it to finish turning on. Followed your directions and still, it won't budge.

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