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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Why won't my printer print emails?

Create an account on the HP Community to personalize your profile and ask a question
08-01-2017 07:16 AM
Hi! @Howard50, Welcome to HP forums.
I understand you have issues printing emails from your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
Are you able to make a copy from your printer?
Please try few steps recommended below.
Download HP Print and Scan Doctor. When this link is clicked, HP Print and Scan Doctor is downloaded to your computer using your Internet browser. The file is approximately 10MB in size.
After the download and installation completes, HP Print and Scan Doctor opens.
Click Start on the Welcome screen.
If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.
Select your printer, and then click Next.
If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry.
Depending on your issue, click either Fix Printing or Fix Scanning.
Refer this document to know more information about using HP print and scan doctor.
If you are using eprint services to print email refer this article to know more information.
Let me know how it goes!
Have a wonderful day ahead! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee