WiFi connected but printing not working

[Gigilepoo]

My printer is connected to the WiFi but no printing from my mobile device is working 

it was working fine yesterday and then stopped. The only difference is that I sent something to print from a different room. 

TIA

[Sneha_01]

Hi @Gigilepoo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is connected to Wi-Fi but isn’t printing from your mobile device, here are some steps you can take to troubleshoot the issue:

1. Check Printer Status

• Ensure the printer is turned on and has no error messages on the display.
• Make sure there’s paper in the tray and the ink/toner levels are adequate.

2. Reconnect to Wi-Fi

• Even though it shows as connected, try disconnecting and reconnecting the printer to the Wi-Fi network. You can do this through the printer’s settings menu.

3. Restart Devices

• Restart your printer, mobile device, and Wi-Fi router. This can help refresh connections.

4. Check for Updates

• Make sure the HP Smart app on your mobile device is updated to the latest version.
• Also, check for any firmware updates for your printer.

5. Use HP Smart App

• Open the HP Smart app on your mobile device and see if your printer appears there.
• If it does, try sending a test print from the app.

6. Check Print Queue

• Ensure there are no stalled print jobs. You can usually find this in the HP Smart app or the print settings on your mobile device.

7. AirPrint Settings (if applicable)

• If you’re using AirPrint, make sure your printer supports it and that both devices are on the same Wi-Fi network.
• Check your AirPrint settings to ensure it’s enabled.

8. Try a Different App

• If printing from one app isn’t working, try printing from a different app (like Photos or Notes) to see if the issue is app-specific.

9. Reinstall the HP Smart App

• If the issue persists, try deleting and reinstalling the HP Smart app on your mobile device.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support