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‎09-15-2023 05:37 PM

HP Recommended

Okay wife changed ink, she's done many times no problem. This time it keeps saying busy. Tried disconnecting power from wall & printer. Also unplugged cable from computer. Waited 3 minutes after holding power button 30 seconds. Plugged everything back in, same issue. 

Category:
3 REPLIES 3

‎09-18-2023 10:34 AM

HP Recommended

Hi @MonteSS,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-24-2023 03:26 PM

HP Recommended

Thank you, we just tried that & same issue. I just don't get it. Never had this problem before & wife has changed ink more time then I can count.  GRRRR.....

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‎09-27-2023 06:12 AM

HP Recommended

Hi @MonteSS,

 

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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