-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Will a new (2023) hp Office Jet Pro 6978 work with Windows 7...
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
06-19-2023 12:46 PM
HP Recommended
Hi @BobbyR5,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
You may follow the steps listed below to install the windows built-in drivers.
Install the built-in print driver for a USB connection with Windows 10 or Windows 8.
- In Windows, search for and open Control Panel.
- Click Devices and Printers, and then click Add a printer.
Install the print driver with the Add a Printer wizard
- On the Choose a device or printer to add to this PC window, select your printer, click Next, and then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with these steps.
On the Choose a device or printer to add to this PC Window
- Click The printer I want isn’t listed, and then select Add a local printer or network printer with manual settings.
Click The printer I want isn’t listed
- Click Next.
- Select Use an existing port (USB001: Virtual printer port for USB), and then click Next.
- Click Windows Update, and then wait for the print drivers to update.
- Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
- Click Next, and then follow the on-screen instructions to install the driver.
- Disconnect the printer USB cable from the computer, and then reconnect the cable.
Let me know if this helps and have a nice day ahead.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up” on the bottom right to say “Thanks” for helping!
Rainbow23 - HP Support.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.