Will print test pages--but not documents from Mac

[jennifermats]

I've set it up and un-installed it a million times.

Can get the printer to show up and look like it's ready--but will only print test pages and not documents

[Kumar0307]

@jennifermats, Welcome to the HP Support Community!

This looks like a connectivity issue between the MAC and the printer. Reinstalling the printer will not help. Let us try these steps to resolve this issue:

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

If the printer is not connected,

Go to Setup > Network > Wireless > Wireless setup wizard and select your network.

Perform a ping test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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