Windows can print, Ipad can’t

[Buttercup_]

i cant seems to print at other devices except my windows laptop. I have an Xpress M2835DW

[Alden4]

Hi @Buttercup_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble printing from devices other than your Windows laptop, particularly your iPad, with your Samsung Xpress M2835DW printer. Here are a few steps you can try to resolve the issue.

Check Printer's Network Connection

Ensure the printer is properly connected to the network, as wireless printing from other devices relies on this connection.

• Wi-Fi Connection: Ensure the printer is connected to the same Wi-Fi network as your iPad. You can check this through the printer's control panel or web interface.
• Print Test Page: Try printing a test page from your Windows laptop and check if the printer is consistently connected to the network.

Update Printer Firmware

Make sure your printer has the latest firmware. You can check for updates on the printer's web interface (by entering the printer’s IP address in a browser) or via the Samsung website.

Install or Reinstall Printer on iPad

• Using AirPrint: If the printer supports AirPrint, ensure your iPad is connected to the same network as the printer, and try printing from a compatible app (like Safari or Notes).
• Reinstall Printer App: If you're using a specific Samsung app to print from your iPad, try uninstalling and reinstalling it.

Check for App-Specific Issues

If you're using a third-party printing app, make sure it’s updated. If it’s not working, try using Apple's native printing options through AirPrint.

Restart Devices

Sometimes, a simple restart can help resolve network or printing issues:

• Restart your iPad.
• Power cycle your printer by turning it off, waiting a few seconds, and turning it back on.
• Restart your router to ensure the network connection is stable.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support