Won't eprint

[brucealb]

Set the printer up for epeint.  I do have the printers email address.  The printer is on WIFI and have been printing this way for over a year.  Sent an email to the printer.  I had a the email asking to check;

If the job does not print, make sure:

1. The printer's email address was entered correctly = Yes it is

2. The printer is online  I believe so but how does one check that?

3. You have permission to use the printer = I am the owner

4. Total size of all attachments does not exceed 10MB  = No it's no over 10MB if any thing it's way under 1 MB

5. Total of 10 attachments or less =  One page

[atharva_gp · Accepted solution]

@brucealb,

• The Wifi Router to which the printer is connected is that a dual-band router( having both 2.4GHz network and 5GHz signals)?
• Are you able to print from the printer from a device connected in the same network?

You can check the printer's online status by checking the Wireless light status.

• If the light is solid, it means the printer is connected to the network and online.
• If the light is flashing, it means the printer is searching for the WiFi.

Let's try these steps:

Step 1: Restart the Router and Printer

• Turn off the WiFi Router, wait for 60 seconds and turn it back on
• Turn off the printer, wait for 60 seconds and turn it back on
• Restart the device from which you are sending the e-print job
• Try to print
• If the issue persists, proceed to the next step.

Step 2: Check the ePrint eMail and print job requirements

• Enter only the printer email address in the 'To' field: Multiple email addresses might cancel the print job.
• Add text in the 'Subject' field: A blank subject field might cancel the print job.
• Attach no more than 10 items to the email: The total size of the email, including attachments, must be 10 MB or less.
• Check the attached file compatibility
  • Photos: Photo files must be GIF, JPG, PNG, BMP, or TIFF, and have a horizontal and vertical resolution of 100 pixels or higher.
  • Documents: Document files must be PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel. ePrint cannot print digitally signed, encrypted, or password protected documents.
• Confirm the sending email account has ePrint access. Sign into HP Connected, click My Printers, and then confirm the correct email addresses are listed under ePrint Access.

• Confirm the ePrint settings match your print job preferences.

  • Default print settings: By default, ePrint prints one single-sided color printout in the same orientation as the original. Documents print on letter or A4 paper and photos print on 101.6 x 152.4 mm (4 x 6 in) paper.

  • Custom print settings: Sign into HP Connected, click My Printers, and then select monochrome printing, plain or photo paper, and two-sided (duplex) printing under ePrint Preferences.

Step 3: Turn off the Eprint services and turn it back on

• From the printer control Panel, slide the screen from right to left to go to the Set-Up menu
• Go to Web Services Menu
• Go To settings
• Select ePrint, turn it off
• Restart the printer
• Go back to the Web Services menu and turn on the ePrint feature.
• Try to ePrint again

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[brucealb]

Thank you so much for your help.  Did go through all your steps and it did print.  One other thing is will it print just an email with only the printers email address?

Once again a big thank you,

brucealb  (Bruce)

[atharva_gp]

@brucealb,

Yes. In the 'To' address field, only the printer's email address should be present, if not the print job would get canceled.