Won’t print in black

[Breed623]

My printer will only print in color. It’s brand new so I know the ink is good. When it does print, it’s skipping pages. Now, it won’t stop printing no matter how many times I press cancel. But all the pages are blank. 

[A_Gayathri]

Hi @Breed623,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Envy 4520 Won’t print in black Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 

HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

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