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‎04-28-2020 11:39 AM - edited ‎04-28-2020 11:40 AM

HP Recommended
Product: dell
Operating System: Microsoft Windows 10 (32-bit)

Since a few days all prints send from our laptop to our HP printer 3762 are being converted to a raw extension. So all prints are stuck. It will happen for WORD, EXCEL and PDF Documents.

 

Sending a test page from the HP app to the printer, works fine

 

The strange thing here is, when I send document from my mobile phone to the printer, it will print

 

Does anybody have a clue on how to solve the printing issue from laptop to the HP printer?

3 REPLIES 3

‎05-04-2020 03:57 PM

HP Recommended

@Waggus

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-11-2020 01:49 AM

HP Recommended

Hi there,

Thanks for your response. I finally discovered that somehow the output port between laptop and printer were  changed. I changed the windows back to a few weeks ago. ran the HP doctor again and all of a sudden HP doctor corrected the errors and now the printer is working fine again

Was this reply helpful? Yes No

‎05-12-2020 06:49 PM

HP Recommended

@Waggus

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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