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TopSpur41
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Word can't print due to a problem with the printer setup

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For a couple of months I have been unable to print from my Lenovo laptop (using Windows 10) to my HP Officejet Pro 8610. I don't have to print too regularly, so have managed to cope by saving documents as PDFs and printing from my mobile, but that isn't great and I want to sort it out.

 

I have tried removing and reloading the driver. 

 

I see others had similar problems back in October with Windows update  KB4524147. I don't seem to have installed that update. 

 

Please can you help?

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The_Fossette
HP Support Agent
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@TopSpur41,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues printing from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Are you getting any error when you print?
  • How is the printer connected to the computer? (Wireless or USB)

 

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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