can't print attachments from email on mobile phone

[R146]

can't print attachments from email on my Motorola G phone

[Max3Aj]

@R146, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If you’re unable to print email attachments from your Motorola G phone to your HP OfficeJet Pro 8025 All-in-One Printer, here’s a step-by-step guide to resolve the issue:

Basic Checks

• Ensure your printer is powered on and connected to the same Wi-Fi network as your Motorola phone.
• Ensure your phone has an active internet connection.
• Confirm the file type of the attachment is supported (PDF, DOC, JPG, etc.).

Use the HP Smart App

The best way to print from a mobile phone is through the HP Smart app:

• Install HP Smart from the Google Play Store: HP Smart App
• Open the app and add your printer if it’s not already connected.
• Tap “Print Documents” or “Print Files” in the app.
• Choose Browse > Email attachments or find the downloaded attachment in Downloads or Google Drive.

Save the Attachment Before Printing

Sometimes, printing directly from the email app doesn’t work well. Try this instead:

• Open the email app (like Gmail or Outlook).
• Tap the attachment to download it.
• Open the HP Smart app or Files app and find the downloaded file.
• Use the Share button or Open with > HP Smart to print.

Check Printer Services on Android

Ensure your phone has printing services installed and enabled:

• Go to Settings > Connected devices > Connection preferences > Printing.
• Tap Default Print Service or HP Print Service Plugin.
• Ensure it's turned ON and your printer appears in the list.
• If not installed, download HP Print Service Plugin from Play Store.

Restart Everything

• Restart your Motorola phone.
• Restart your HP OfficeJet Pro 8025 printer.
• Restart your Wi-Fi router.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[R146]

What I found out was that the Xfinity app is corrupt, do I deleted it. When I just type in "connect.xfinity.com" & enter my ID & password, I am able to log in, scroll down to check email & tap on that, & my email is loaded. I CAN also print attachments from my emails, by using " share" & then scrolling to 'print".

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