cancelled instant ink but want to rejoin

[catriona85]

Hi,

I cancelled my subscription, not realising the ink cartridges would no longer work.

I can I join up again. None of the screens seem to allow me to do this.

[MKazi]

@catriona85

Welcome to HP Support Forums. 🙂 

I understand that you would like to re-enroll for the instant ink service for your HP DeskJet 3630 All‑in‑One Printer. Welcome aboard.

You will have to go through the enrollment process to have your printer on the instant ink service plan once again. This HP document will help you to enroll for the instant ink service.

I sincerely hope this information helps. Please feel free to keep me posted for any further questions. 

Cheers! 🙂

[Dragon-Fur]

@catriona85

What is Instant Ink?

• Instant Ink Service is not "free ink".
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active.
• Please see HP Instant Ink> FAQ > How does Instant Ink Work

You are correct -- once the service is cancelled, you should have removed all the Instant Ink cartridges from the printer and sent them back to HP. 

The printer itself is not locked -- the Instant Ink cartridges no longer work because the cartridges are locked to the service.

Caveat / Edits

I doubt rejoining the Instant Ink Service can / would unlock the cartridges that are already in the printer (and have been locked).  I suspect these cartridges can no longer be used.

An explanation of Instant Ink cartridge use is included in the Terms of Service document.

For example:

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

Leave (stay out) of Instant Ink Service

Remove the Instant Ink cartridges - purchase cartridges for your printer.

HP SureSupply can help you find the correct cartridges for your printer.  Many regions (at least in the USA) provide super fast (and Free) shipping.  You can also purchase your HP ink at any reputable local or online store in your area.

OR

Re-enroll with Instant Ink Service.

Reminder:  IF you were enrolled in the 15-page "free" plan, you cannot re-enroll in that plan.  See the explanation in the Terms of Service document.

It might be easier for you to contact HP Instant Ink Support in your region and ask for help to re-enroll and set up your subscription.

OR

If the service was cancelled a while ago, simply sign up to the service and pick your plan.

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

• Scroll down on page or click Three vertical dots on the top right of page
• If necessary, scroll down a bit to see Support Contact Options (Right side of screen)
• Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
• READ the Terms of Service agreement (Link located under the FAQ section)

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

More...

Support Details

Instant Ink / HP Technical Support

What is Instant Ink?

• Instant Ink Service is not "free ink".
• Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active.
• Please see HP Instant Ink> FAQ > How does Instant Ink Work

Option:  Forum Contact

Wait for an HP Agent to respond to your request on the forum.

• Should there be a response from HP, the agent will post back before contacting you privately.
• HP Agent Response times vary widely - response is NOT guaranteed - this is a community forum.
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

And / Or

Option:  Support Contact

Contact Instant Ink Support / HP Tech Support in your region.

Please take the time to scroll down and read the warning regarding thieves and vermin.

Apologies for the long-winded text - the rat problem is rampant; it is important you are safe.

Refer to your regional Terms of Service contract to verify available contact options in your area.

______________________________________________________________

Regions

Reminder:  Support may be restricted to regular business hours as defined in your region.

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

• Verify the phone number in your Terms of Service document

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

______________________________________________________________

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

• Verify Phone Number - Reference Contact HP UK – Phone Assist

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8:  Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13:  Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

HP Instant Ink - UK - Overview / FAQs

______________________________________________________________

Everywhere else:  Contact HP Support

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

Scams and Unscrupulous Contacts – Please READ:

• Be aware of scams, thieves, and vermin that infest the underbelly of community forums.

• When you ask for help, these creatures crawl out from under rocks to pounce on the unwary.

• Scammers – How to spot:
  • Scammers almost always show as a "new" member on the forum.
  • Scammers usually have a "zero" ranking (tiny zero at the end of the profile name).
  • Scammers typically do not post a public response / question on any topic.
  • Scammers quickly sneak in – they send a Private Message promising help if you would just call “this number”.
  • Scammers might use a “tech” sounding UserID. Examples:  Bob-Tech, Ian_Techi, FredTech

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

• Do not respond to messages: “for hassle free help – kindly call us at this number”.

• Do not respond to messages: "Gee, it is so difficult to help you on the forum -- call us!"

• HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.

• HP does NOT sign messages / email / posts as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.

• Should there be a response from HP, the agent will post back before contacting you privately.

• HP Agent Response times vary widely – agent response is NOT guaranteed. This is a community forum; we are NOT HP Technical Support.

• Verify all phone numbers against HP Contact information in HP Documents.
• HP will not call you to tell you there is a problem on your computer.
• HP will not call you and ask for your personal information.
• HP will not call you to offer you money.
• HP will not insist that you let the technician log into your computer.
• HP will not tell you your computer is full of malware and then offer to sell you a “plan”.

• Avatars and "HP" screen name emblems within the content (inside) an email or private message can be faked.

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

______________________________________________________

[JillSa]

@catriona85

Hi, When you cancel your account you have until the end of your billing cycle before it's actually cancelled so you can always go back into your Instant Ink account at Instantink.com and hit the "keep Enrollment" button on the front page and this will reverse your cancellation.

If you cancel and pass the end of the billing cycle then the "Keep Enrollment" button will not be on your account and you will have to re-enroll.

So take a look on your account to see if your still in your billing cycle and can keep the enrollment.

Hope that helps.