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frenchman96
Level 2
24 12 0 1
Message 1 of 2
176
Flag Post

Solved!

cannot print suddenly

HP Recommended
chromebook acer 14
Chrome OS

I use my HP Envy 4527 daily using wi-fi, but today, it wont print.

 

I use an Acer Chromebook 14 and everything normally works fine, have done nothing different.

I have internet

I have tried using cable

I have use e-print for first time, sent aaaan email message and it printed.

Have power on printer

Have working internet on chromebook

1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
17,012 16,994 931 758
Message 2 of 2
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HP Recommended

@frenchman96

 

Welcome to the HP Support Community.

 

Let's restart the Printer, Router and the Computer in this sequence and then try printing.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,012 16,994 931 758
Message 2 of 2
Flag Post
HP Recommended

@frenchman96

 

Welcome to the HP Support Community.

 

Let's restart the Printer, Router and the Computer in this sequence and then try printing.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

0 Kudos
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