colour bad on print

[phill1951]

i am trying to print some photos from my phone to photo paper but when i print them they come out all lined and a red hint i have tried everything but it dosent change i have cleaned the printer re alligned it it is brand new and the ink cartridges are full i am using hp photo paper

[Dvortex · Accepted solution]

Hello, @phill1951 – Hope you are well 🙂

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

I understand that you are getting a bad print quality while using the Envy 5540 printer to print photos. Is the issue specific to printing photos? Make a color copy using a regular paper on your printer and check.

Place a color document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the color copy on the regular paper also gives you the same result, go to http://hp.care/2evOrPr and follow from step 7 – step 12.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[phill1951]

Thankyou so mu h all sorted now very grateful

[Dvortex]

Hello, @phill1951

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂