colour option not showing up for print

[PM2309]

Hi,

When trying to print images or documents from my iphone the colour print option does not show up. Every time I try to print, my printer 2677 deskjet advantage ink only shows black & white printing option. Colour option does not appears. I tried every option shown on the hp help portal and even on youtube still nothing helps. when i hit the printer colour xerox copy option, it prints in colour but its only when I sending print option from my phone or laptop as part of share > print the colour print option is completely missing. any help pls!

[VikramTheGreat]

Hi @PM2309,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds frustrating to deal with printing issues like this! Here are some steps you can try to resolve the problem with your HP DeskJet 2677 printer:
 

1. Check Printer Settings:

• Ensure that the printer settings on your iPhone or laptop are set to color printing. Sometimes, the default setting might be black & white.
• On your iPhone, go to the print dialog and look for an option to select color printing.

2. Update Printer Drivers:

• Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

3. HP Print and Scan Doctor:

• Use the HP Print and Scan Doctor tool to diagnose and fix any issues. You can download it from HP's website

4. Reset Printer Settings:

• Sometimes resetting the printer settings can help. You can do this by turning off the printer, unplugging it for a few minutes, and then plugging it back in and turning it on.

5. Reinstall Printer Software:

• Uninstall the printer software from your devices and reinstall it. This can sometimes resolve issues with missing options

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @PM2309,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @PM2309,

We hope you’re doing great. We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away.
 

Take care and have a good day.
 

VikramTheGreat

HP Support