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HP Recommended
hp printer all in one series 7740

configuration error 0x8007007e  What is it and how do i fix it?

4 REPLIES 4
HP Recommended

@Jen73

 

Welcome to HP support community.

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Refer this HP document for the steps to update the firmware: - Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi Jen73,

 

Are you getting the error message from Microsoft Edge or similar applications?

Something like this?

111.JPG

I am an HP employee.
HP Recommended

Yes, that is the exact message. It will let me print from Word, but now from emails and sich.

 

HP Recommended

Can you go to C:\Windows\System32\spool\drivers\x64\3 and find PrintConfig.dll?

If you can't find it, you can copy the PrintConfig.dll from a different PC (Has to be same Windows version).

I had zip the PrintConfig.dll and attached it. You can extract the PrintConfig.zip then copy to C:\Windows\System32\spool\drivers\x64\3 

Restart PC and shall fix it.

Capture.JPG

I am an HP employee.
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