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HP Recommended
hp photosmart 5520
Chrome OS

despite reading several blogs and alleged fixes I have been unable to connect my Acer 14 Chromebook to

my photosmart printer,have imputed the printer  IP address and other recommendations, the printer is on 

the same internet connection as the Chromebook, but under advanced settings the printer does not appear.

any help would be appreciated, not to technical please am a silver surfer with limited technical savvy.

thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Have you installed the app named "HP Print" yet?  You can find it in the Chrome Web Store on your Chromebook.  Once installed, you "Add a printer" then enter the IP address assigned to it from your network.  (This assumes you have correctly installed the printer wirelessly onto your network).

 

Can you print to it wirelessly from another device?  A Windows PC perhaps?

 

The first time you try to print something, look at the "Destination" setting in the window that opens.  You will need to change it from "Save as PDF" to your printer.

 

Be sure you are not using the "Wireless Direct" option in the printer!

 

Here's a link from HP explaining how to use it.  It works perfectly for me!


http://support.hp.com/us-en/document/c04683559

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

View solution in original post

4 REPLIES 4
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Have you installed the app named "HP Print" yet?  You can find it in the Chrome Web Store on your Chromebook.  Once installed, you "Add a printer" then enter the IP address assigned to it from your network.  (This assumes you have correctly installed the printer wirelessly onto your network).

 

Can you print to it wirelessly from another device?  A Windows PC perhaps?

 

The first time you try to print something, look at the "Destination" setting in the window that opens.  You will need to change it from "Save as PDF" to your printer.

 

Be sure you are not using the "Wireless Direct" option in the printer!

 

Here's a link from HP explaining how to use it.  It works perfectly for me!


http://support.hp.com/us-en/document/c04683559

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
HP Recommended

W

 

 

Many thanks after several days of head aches, a positive solution  that only took a couple of minutes , hooray all sorted, my wifes happy as well , i've stopped swearing !!!!

HP Recommended

Glad I could help!  🙂

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
HP Recommended

re: chromebook connect to printer. 

 

I couldn't get my printer to print either. turns out my printer is wireless capable (but not Cloud Capable) the only way i could get my printer to print from my chromebook was to 

 

1.turn on the printer

2. turn on wireless printing from the touchscreen on the printer.

3.tap the wireless print icon.

4. a wireless printing window came up with a "settings" button and a "print report" button.

5.i tapped "print report". and the printer printed out a page of network settings, general info etc.

6. i cliked icon on launcher on my chromebook

7clicked on hp print for chrome

8 clicked add printer . popup window opened. i typed in  the abbreviated name . and  printer IP address from the report I printed out. ex:     c310     345.654.3.987     i clicked the + button on the popup window where i just entered all this info.

9 closed popup window

10. clicked launcher.

11. opened files from the launcher window.

clicked on a file. clicked the text in the tool bar at top of window that says  OPEN.

12 The file opened. (photo in this case)

13. at the top of the photo i opened several icons appeared on the photo window itself when i moved the cursor arrow on top of the photo. one was a printer icon. 

14. i clicked on the printer icon...it printed a copy of the photo.

 

only 14 steps!!! don't know if you can use this. good luck.

good luck

 

pm3

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