connect printer in cloud

[xgiannik]

I have an HP OFFICEJET PRO 9013 printer and while I have activated the eprint and web interface I put the claim code but it says server error, we will try later. I also try to log in to my HP account from the HP SMART application but it gets stuck in the redirect.

[Kumar0307]

@xgiannik, Welcome to the HP Support Community! I’m here to help.

Apologies for the inconvenience caused.

It could be that the HP server is busy or under maintenance. Kindly wait for 24-48hrs and try again.

if the issue persists, perform the steps mentioned in these documents - Cannot Connect to Web Services and Having Trouble Claiming Your Printer?

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[xgiannik]

i can connect to remote printer just for HP SMART but older I could and out of application with mobile data by right-clicking - print. For some days now, it has not been able to find the remote printer out of application

[Kumar0307]

@xgiannik

HP does not recommend the use of a Hotspot connection. Kindly connect the printer to a personal wireless router.

Also, try the steps mentioned in my previous post.

Keep me posted.

[xgiannik]

How could I print documents remotely without using the HP SMART application? Also while my officejet pro 9010 printer is in the cloud (green bubble) I can not send mobile fax.

 

[Kumar0307]

@xgiannik

As mentioned, kindly connect the printer to a personal wireless router to resolve this issue.

The Hotspot connection will not work.

Reinstall the HP Smart app from Play Store.

Keep me posted for any other assistance.