connecting Deskjet 2800e to surface tablet via phone's Wi-Fi hotspot - printer wont connect to wifi

[goose2024]

!

[Rachel571]

Hi @goose2024,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your Deskjet 2800e printer to your Surface tablet via your phone's Wi-Fi hotspot, follow these steps to troubleshoot and resolve the connectivity issue:

Step 1: Ensure Hotspot is Active and Functional

Activate the Hotspot:

• On your phone, enable the mobile hotspot feature. This is usually found under Settings > Network & Internet > Hotspot & tethering (on Android) or Settings > Personal Hotspot (on iOS).
• Set a network name (SSID) and password for the hotspot.

Check Connectivity:

• Ensure other devices can connect to your phone’s hotspot to verify it is working properly.

Step 2: Connect the Printer to the Hotspot

Power on the Printer:

• Ensure your Deskjet 2800e is powered on and in range of the hotspot.

Access Wireless Setup:

• On the printer, access the wireless setup menu. This can typically be done via the printer's control panel.
• For models without a display, you might need to press and hold the Wireless button until the light starts blinking, indicating it's in setup mode.

Connect to the Hotspot:

• Follow the on-screen instructions or use the HP Smart app to connect the printer to your phone’s hotspot. You will need to enter the SSID and password of the hotspot.

Step 3: Verify Connection on the Printer

1. Check Wireless Status:
   • Once the printer attempts to connect, verify that it shows a solid blue wireless light, indicating a successful connection.
   • If there’s an issue, the printer’s wireless light might blink or show a different pattern. Refer to the printer’s manual for specific error codes.

Step 4: Connect Surface Tablet to Hotspot

1. Connect Surface Tablet:
   • On your Surface tablet, go to Settings > Network & Internet > Wi-Fi.
   • Find and connect to your phone’s hotspot by entering the SSID and password.

Step 5: Install Printer on Surface Tablet

Install HP Smart App:

• Download and install the HP Smart app from the Microsoft Store.

Add Printer:

• Open the HP Smart app and follow the prompts to add your printer.
• The app should detect the printer if both devices are connected to the same Wi-Fi network (the hotspot).

Troubleshooting Tips

• Restart Devices:
  • Restart your phone, printer, and Surface tablet to refresh network settings.
• Check Signal Strength:
  • Ensure the printer is within a good range of the phone’s hotspot for a strong signal.
• Update Firmware and Drivers:
  • Ensure your printer’s firmware and the HP Smart app are up to date.
• Reset Network Settings:
  • As a last resort, reset the network settings on your printer and set up the connection again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support