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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- connecting hp officejet pro 6978 to my laptop wireless

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02-16-2019 11:19 PM
I am trying to hook up my parents' HP OfficeJet Pro 6978 to their laptop via wireless connection. It keeps identifying Pro 6970 (is that the same thing?) I went forward with connecting it to that because it was not locating the Pro 6978 printer. Even though the printer is connected to the wireless network, when I try to print from the laptop, it won't. I tried restarting the printer, resetting the modem... Any other ideas?
02-18-2019 01:19 PM
Welcome to HP Support Community,
Let’s start by performing a network power drain. Follow the steps below:
Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
Wait for 2-3 minutes.
Now turn on the modem if present. Wait till all the lights are steady and idle.
Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
Then turn on the PC and other devices.
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
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Download HP Print and Scan Doctor.
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Run HPPSdr.exe from the download location on your computer.
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Once HP Print and Scan Doctor opens, click Start, and then select your printer.
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If your printer in not in the list, turn it off and on, and then click Retry.
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If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
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If a screen prompts you to turn on printer updates, click Yes.
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If a screen prompts you to make your printer the default printer, click Yes.
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Try to print. If the printer remains offline, continue to the next step.
If the issue persists, I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.
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Jeet_Singh
I am an HP Employee