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‎05-31-2017 03:42 PM

HP Recommended
Product: hp envy5544

My printer will not connect to my Uni wifi (Eduroam) and because it won't connect the printer can not send data back to hp. For a while whenever I tried to print it gave me warnings saying it will block me from printing if I do not connect to the interenet. And now it has blocked me and I can't print anything. I really need help asap! 

(I figured out how to print wirelessly without the actual printer being connected to wifi so could someone just tell me how to get unblocked)

19 people had the same question
2 REPLIES 2

‎06-01-2017 03:05 PM

HP Recommended

Hi @mirandapjones,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to connect your HP ENVY 5544 All-in-One Printer.

 

This issue could occur if the wireless setup is not correct.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Wireless Printer Setup

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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‎10-13-2019 02:36 PM

HP Recommended

Since the user questioning did not reply I will. I have been trying to get in contact with HP endlessly regarding the fact that my printer will not connect to CampusNet wifi. I HAVE TRIED EVERYTHING. I have restored settings, turned it off and on again (Honestly a stupid suggestion from any company), you name it I have done it. I can not print the work I need to and am having to pay to use the university printers which cost 10p a sheet WHILST STILL BEING CHARGED FOR THE INSTANT INK THAT I CAN'T USE. I am furious with HP and tomorrow I will have to call the head office unless given an intelligent answer on this forum. Please help me I need to print work I am studying for a Masters degree and don't have time for HP staff to be faffing and not helping me. 

1 person found this reply helpful
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