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‎11-07-2017 11:50 AM

HP Recommended
Product: HP Officejet 8040 e-all-in-one
Operating System: Mac OS X 10.11 El Capitan

My HP Officejet 8040 e-all-in-one series printer is not compatible with 5 GHz networks.  Not what do I do?

HP says they do not have printers that work with 5 GHz networks since they only have 2.4 Ghz.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2017 12:26 PM

HP Recommended

Hi,

Indeed most HP printers support 2.4GHz only, only verey limited models of black and white laser printers currently supports 5.0GHz.

 

I suggest contacting your router service provider and enable 2.4GHz too, assuming your router supports dual band and configured for both 5 and 2.4GHz bands both devices should communicate once connected to the same network.

 

Hope that helps,

Shlomi



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7 REPLIES 7

‎11-07-2017 12:26 PM

HP Recommended

Hi,

Indeed most HP printers support 2.4GHz only, only verey limited models of black and white laser printers currently supports 5.0GHz.

 

I suggest contacting your router service provider and enable 2.4GHz too, assuming your router supports dual band and configured for both 5 and 2.4GHz bands both devices should communicate once connected to the same network.

 

Hope that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-09-2017 02:51 PM

HP Recommended

That did the trick.  Thank you!

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‎11-03-2018 06:56 AM

HP Recommended

Is it *really* HP's position that users around the community need to disable one band of their wireless network or buy another printer>>>>?????

 

Because that seems nonsense to me......

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‎11-03-2018 08:09 AM

HP Recommended

On review, maybe that's not what you said (I think)......you're saying that *at least* one 2.4 gHz network needs to be available, right?

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‎11-03-2018 09:24 AM - edited ‎11-03-2018 09:26 AM

HP Recommended

Is it *really* HP's position that users around the community need to disable one band of their wireless network or buy another printer>>>>?????

 

Because that seems nonsense to me......

 

@bruceb_uk wrote:

On review, maybe that's not what you said (I think)......you're saying that *at least* one 2.4 gHz network needs to be available, right?

No, you do not need to disable the other band,  Most 5Ghz routers also provide a 2.4Ghz band.  Both can be active.  The printer will need access to a 2.4Ghz band, your other devices could access the router through the 5Ghz band if desired.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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‎11-03-2018 09:40 AM

HP Recommended

Thanks Bob - I realised I'd probably read it wrong . I'd have deleted the comment but didn't see an option....

 

As you may have guessed, I'm having issues setting the printer up....

 

I've connected it to the network at 192.168.1.129 and the printer is showing as online on the wireless network at that address.

 

However, network clients (phones etc) can only see the printer if they disconnect from the main wireless router, and connect to the Direct-28-HP Envy 4520 Series SSID.

 

Connect to the Direct SSID, printer is visible at .1.129. Connect to main SSID, the printer doesn't show up on the network.

 

scratching my head a bit....

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‎11-03-2018 02:07 PM

HP Recommended
@bruceb_uk wrote:

Thanks Bob - I realised I'd probably read it wrong . I'd have deleted the comment but didn't see an option....

 

As you may have guessed, I'm having issues setting the printer up....

 

I've connected it to the network at 192.168.1.129 and the printer is showing as online on the wireless network at that address.

 

However, network clients (phones etc) can only see the printer if they disconnect from the main wireless router, and connect to the Direct-28-HP Envy 4520 Series SSID.

 

Connect to the Direct SSID, printer is visible at .1.129. Connect to main SSID, the printer doesn't show up on the network.

 

scratching my head a bit....

I would suggest you start a new thread.  Post the details including the type of devices (model and operating system) you are trying to connect.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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