e-Mail and PDFs blank OR incomplete - proprietary or sensitive data seems blocked - all devices

[LeslieHeb]

We have verified everything is up to date.  We have been thru all recommended troubleshooting.  Same issue cross devices -  Chromebook, Android phone, iOS phone and tablet.  Issue seems to have started after I replaced HP cartridges but might just be a coincident.  Test page did work last tine but this time also appear not to be a compete test page.

[Hawks_Eye]

Hi @LeslieHeb ,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Here are a few steps you might consider to address the printer issue that you are facing.

1. Power reset on your printer by following the steps below.

Press the Power button to turn on the printer.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Note: Please connect the printer directly to a wall outlet.
If the printer does not turn on by itself, press the Power button to turn it on.

2. PRINT SCAN DOCTOR

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems.

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
Link: https://support.hp.com/in-en/help/printscandoctor

3. Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.
https://support.hp.com/in-en/document/ish_1776648-1643972-16
 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Vince_0406