ePrint + Google Cloud Print just stopped working

[ricomoss]

I have been using my HP Officejet Pro 8600 with Google Cloud Print for years.  Recently I tried to print a document and it failed: "Could not deliver print job to printer"

There was no useful information provided in "Advanced Details" of the Google Cloud Print management page (www.google.com/couldprint).

After reading some troubleshooting steps, the suggestion was to un-register the printer in the Google Cloud Print management page (in Chrome) and re-register.  Unfortunately, I cannot register the printer now, because it is not found.

"Looks like there are no devices available to register on the network. If your device is on and connected to the internet, try registering it using instructions in its instruction manual."

I can log into my router and see the printer just fine.  I can print the network test results from the printer just fine.  I can access the printer via local IP just fine.

I have followed all instructions given by HP.  I have verified the printer is on the same network.  I have verified there are no firewall settings blocking it.  I have verified the web services are on (ePrint: On).  I've made sure the firmware on my router and printer are updated.

I have restored to the network defaults and tried to setup ePrint again.  I see the email address associated with this printer.

What further steps do I need to take to resolve this problem?

[Rainbow23]

@ricomoss,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print using google cloud print from your HP Officejet Pro 8600 e-All-in-One Printer.

This issue could occur the settings on google chrome are not correct.

And here's the step by step guide for you in the link on how to print using Google Cloud Print: Using Google Cloud Print with Your HP Printer

Let me know how this works.
 

You have a good day ahead.

[ricomoss · Accepted solution]

I was able to resolve the problem through hours of troubleshooting and reading support forums.

It turns out I needed to:

- Un-register my device in Google Cloud Print.

- Reset to default my network settings on the printer

- Turn off eprint

- Un-register my device with HP eprint

- Turn on eprint

- Register my device with HP eprint

- Register my device with Google Cloud Print through HP

- Allow access to my device for my Google Account through HP

- Add my device in Google Cloud Print

[Rainbow23]

@ricomoss,

I am happy to know that you resolved this issue.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.

[MikelWard]

I just had the same problem.

Turns out my hpconnected.com account had disappeared.  I re-created my account on hpconnected.com, then went to www.google.com/intl/en/cloudprint/learn/setup-hp.html.  The test page didn't work.  Then I toggled ePrint off and on again, then I was able to print.

[lwalker00]

Same thing just recently happened to me. First I tried to delete my printer from Google Cloud Print and then added it again. Didn't work so I was searching for help and found this post. Went to my printer control panel, turned eprint off then back on again and things started working fine again. Thanks for the help!