file stuck in printer queue, that wont cances/delete

[hgow]

I have an hp 3050a and a file in print queue wont cancel  stopping all other prints from going to printer. I ave cancelled the print but staus hasn't changed for 2 days.I am using windows 8 and a wireless connection, can anyone help please.

[DavidPK]

Hi,

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

Restart the computer and you should find the document(s) have been removed.

Regards,

DP-K

[shareourland]

Mine does the same thing, you cant ever cancel it even if you turn off your computer, you will just have to waste the ink and paper or go buy a new HP printer.  Been this way on all their models for several years.