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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP ZBook Studio G5 Mobile Workstation
Microsoft Windows 11

im using an HP Zbook studio g5 mobile workstation and I am facing a freezing issue in the event viewer i see a livekernelevent information where it mentions livekernelevent error 1a8 and 1b8 which seems to be an intel graphic drivers error. I have done a complete reinstall of the drivers using DDU but of no use. Recently I noticed that I face this problem only when the laptop isn't plugged in. And I never face this issue when the laptop is plugged in. Please anyone let me know of any fixes.

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