got new printer 6455e. Envelopes print very slow on stamps.com software.

[embliek]

Just got new printer, 6455e. Prints envelopes very slow on stamps.com. Printing envelopes from Windows 10 works as normal. Previous printer worked well with stamps.com. Stamps.com support says it's my printer. HP support guy says "it print slow for better quality." Not believing that. Help?

[Raj_05]

Hi @embliek,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing slow printing specifically with Stamps.com on your HP ENVY 6455e All-In-One Printer, there are several steps you can take to troubleshoot and potentially improve the printing speed. Here are some suggestions.

• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Visit the official HP website to download and install the most recent drivers for your HP ENVY 6455e printer.
• Check Print Settings: Verify the print settings within Stamps.com to ensure they are configured correctly. Sometimes, the print settings in the application may differ from the default settings in Windows.
• Printer Preferences: Open the printer preferences in the Windows Print dialog and check for any settings that might affect printing speed. Look for options like "High-Quality Printing" and disable it if it's selected.
• Print in Draft Mode: If quality is not a major concern for your envelopes, try printing in draft or lower quality mode. This can significantly speed up the printing process.
• Check Network Connection: Ensure that your printer is connected to the network properly. If you are using a wireless connection, a weak or unstable connection could lead to slow printing. Consider using a wired connection if possible.
• Stamps.com Settings: Check if Stamps.com has specific settings for your printer. Some applications have unique settings that can impact printing speed.
• Printer Firmware Update: Check if there is a firmware update available for your printer. Firmware updates can sometimes address performance issues and improve compatibility with certain applications.
• Contact Stamps.com Support Again: If the issue persists, contact Stamps.com support again and ask if there are any specific settings or configurations that need to be adjusted for your HP ENVY 6455e printer. They may have additional insights into optimizing printing speed for their platform.
• HP Smart App: Consider using the HP Smart app to manage your printer settings. It may offer additional options or features that can help improve performance.
• Printer Reset: Try resetting your printer to its default settings. This can sometimes resolve configuration issues that may be causing slow printing.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support