hardware problem on hp deskjet 4625

[nadavne]

INK IS GOING OUTSIDE FROM THE PRINTER AT THE BOTTOM RIGHT CORNER ON FRONT OF IT

[Jeet_singh]

@nadavne,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues related to your HP DeskJet printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did it happen soon after replacing the ink cartridges or while using the existing ink cartridges?

Have you checked for any ink smears on the printer?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest you have diagnosed and found it is a hardware issue with the product. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[nadavne]

IN ACCORDANCE TO YOUR QUESTIONES HERE ARE MY ANSWERES

Have NOT recently made any changes on the printer before the issue started. I

It did not happened soon after replacing the ink cartridges . I have replaced the cartridges about two months ago

There are ink smears on bottom panel of  the printer

SINCERELY

SHIMSHON

[Jeet_singh]

@nadavne,

It's great to have you back and your patience is greatly appreciated.

After reviewing your post, I suspect this to be a possible hardware issue with the printer. 

Please follow the instructions from the private message to have the available repair options or replacement. 

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,