hp color laserjet pro mfp m177fw showing paper jam, even if there is no paper jammed

[mjune07]

My printer is showing "JAM IN PRINT PAPER PATH, OPEN DOOR, AND CLEAR JAM"

I've done basic troubleshooting (power on & off, checking backdoor, cartridge, imaging drum door, scanner door, even restore defaults & uninstallation & re-installation of the software) but still, the same error message is occurring. Sometimes it says "PAPER JAM ON CARTRIDGE AREA", I also checked the cartridge area, but now even the cartridge is not moving. You know when you will change the cartridges, it should move to the front, but on my printer, it's not working. 

P.S. I can still scan & fax, but printing & copying it's not working.

[Sizzlingsum_13]

Greetings!!@mjune07

Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query.

I read your post I see that you've paper jam error message on your printer screen.

I'll be more than glad to help you out.

Here are a few other steps you can try:Click here

Please complete the steps and let me know the outcome.

I'll be eagerly waiting to assist you with same, cheers 🙂

Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[mjune07]

Hi Sizzlingsum_13,

I already did basic trouble shooting, like checking jammed paper on back door, scanning area, in cartridge, there is no paper jammed. I turned the device off & on & I also restored factory setting & NVRAM Initialization. Still paper jam message occurs. And the cartridges is not moving.

Please help.

[Sizzlingsum_13]

Hi@mjune07

Thank you for the update.

I understand that the above steps didn't resolve the issue, it seems to be a hardware issue with the printer.

I recommend you to contact phone support for available service options.

Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid week ahead.

[ty2017]

I was just womderimg whether you got this sorted out in the end? I seem to be having exacty the same issue.