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‎08-25-2020 04:13 PM

HP Recommended
Product: hp deskjet 2541
Operating System: Microsoft Windows 10 (32-bit)

hp deskjet 2541wireless printer will not connect to my internet service. when i first installed it everything was fine but since my router has been changed out it will not connect. when it try to connect it with my laptop i get a message saying the WPA security passphrase you configured on your HP printer does not match the WPA passphrase used by the wireless router. Configure the printer using the correct WPA passphrase.....How am I suppose to do this. I have put in the same password that is connect to my router to connect my printer when trying to set it up, as well as tried to use my USB cord. What am I suppose to do?

1 REPLY 1

‎08-28-2020 02:25 PM

HP Recommended

@Ladyj42, Welcome to HP Support Community!

 

I see that you have connectivity issues with the printer. Restore the printer defaults and try to reconnect, refer to the document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.

 

Also, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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