hp envy 5032 shows off line when it is not

[worbill]

WHY IS MY NEW HP ENVY 5032 ALL-IN-ONE INKJET PRINTER SAYING THAT IM OFF LINE ,BUT WHEN I DO A TEST IT IS FINE ?

THIS HAPPENS ALL THE TIME

[DavidSMP]

@worbill,

 Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with the printer reporting that it is offline. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. It will be a delight to assist you here.

To assist you with accurate information I would require more information regarding this:

To assist you with accurate information I would require more information regarding this:

• Did this occur after a recent Software or Windows update?
• Did it happen after a recent power outage or surge?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2wOIc4w  by following instructions from the section “Step 1: Reset the printer

Now check if the issue gets fixed.

• If it continues, then perform all the prescribed steps from this link: https://hp.care/2y4Tr9M (HP Printers - Printer is Offline (Windows)

Step 1: Use HP Print and Scan Doctor to check connectivity

Step 2: Reset the print environment

Step 3: Set the default printer

Other things to try

• Connect to a proper wireless network
• Connect to the printer’s wireless direct connection
• Update the printer firmware
• Reinstall the printer software

This should fix the issue. If the issue continues, then please perform these steps from this link: https://hp.care/2y68Wyh (HP Printers - Printer Not Found During Network Driver Setup (Windows)

Step 1: Restart the computer, printer, and router

Step 2: Check the network and printer connection status

Step 3: Manually connect the printer to your network (wireless connections only)

Step 5: Temporarily disable firewall software on the computer.

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂