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Ebayer
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hp envy4520 would only install as a scanner, not a printer. wouldnt print, driver unavailable.

HP Recommended
hp envy 4520
Microsoft Windows 10 (64-bit)

hp envy4520 would only install as a scanner, not a printer. wouldn't print, driver unavailable.  I spent hours installing, uninstalling. troubleshooting, forums, help topics with no answers, couldn't even find the question. hp smart, hp printer doctor  Well i figured it out if someone else has this problem.

In control panel, hardware and devices, add a printer.  (you normally search for the printer, it sows up you  install and then get driver unavailable  it thinks its a scanner.)  do this instead. couldn't find device, it will search by ip address, pull that up on your printer touchscreen, enter it and let windows install. Done it works now.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Ebayer

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us install the printer using its IP address:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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