hp office jet pro 8710 driver problem

[ren76]

Hi , Since windows 10 update my laptop will not print to  hp Officejet pro 8710,  I uninstall the software and reinstall it  but it still does not recognize the driver . I  try Hp smart setup still the same , also tried hp scan and print doctor it try to install the driver but it does not recognize the driver . When I go to settings I see the printer listed but it says the Driver is unavailable .

Any Help  will be highly appreciated.   Thanks

[sandytechy20]

@ren76

Welcome to HP support community.

Did you uninstall the printer driver from root level and reinstall it?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JerCPA]

when I input printui.exe /s  I receive the following message, "Server properties cannot be viewed.  The local print spooler service is not running.  Please restart the spooler or restart the machine."  I have done this process several time and receive the same message.

[sandytechy20]

@JerCPA

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[JerCPA]

Greetings:

I just updated windows 7 pro with windows 10 pro.  The printer I have is a HP Officejet Pro 8710.

Cheers

[sandytechy20]

@JerCPA

Could you send the screenshot of the error message for further assistance?

Cheers.

[JerCPA]

Cheers:

I received no error message.  After numerous attempts to download printer drivers for a HP Officejet Pro 8710 I continue to receive a message in setup that, "driver is unavailable."  Among the steps I have followed are delete print drivers from root directory, added.old to spool drivers, make sure printer spool was running.  So far none of the steps have worked.  The machine I am using is a Samsung notebook that had windows 7 pro which I updated to windows 10 pro.  I also have a HP notebook which has had no problems using the HP 8710.  The HP notebook had windows 10 home when purchased.  Any ideas?

[JerCPA]

Cheers

I do receive the following message when I click the printer name in settings that states driver is unavailable

[sandytechy20]

@JerCPA

This might required remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.