hp officejet 200 mobile printer - Print queue gets stuck very often

[Sithka]

Hi all,

Hope you can help me with the below:

I work for a company where most of the user are using HP Officejet 200 mobile printers as their print solution.

Unfortunate, the print queue get stuck very often. 

The solution we have at the moment is:

1. Stop the Print Spooler service

2. Delete all the files from %systemroot%\System32\spool\printers\

3. Start the Print Spooler service

The downside is that in order to apply the above fix, the user require admin rights, which they don't have.

We even tried to use HP Print and Scan Doctor, which sorts the issue temporarily, but as per the above, it required Admin rights to run.

Is this a know issue with this printers?

Any advice is very appreciated!

Thank you!

PS: If i raised the question the wrong way, pleat me know. This is the first time i posted anything.

[sandytechy20]

@Sithka

Welcome to HP support community.

Upgrade the printer firmware

Refer the steps mentioned in this HP document:- Click here

You can refer this HP document for more assistance:-Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.