hp officejet 4500 incompatible cartridge error reset?

[jhugs55]

I'm getting an incompatible cartridge error, i bought the correct cartridge and try a reboot, but can't get rid of error.

Can anyone assist?

Thanks

[happytohelp01]

 Hi jhugs55,

*** Post was edited to update the document link ***

Welcome to the HP Support forums.  I understand that you are getting an incompatible cartridge error message on your Officejet 4500.

I have included a document with detailed steps to take when you encounter this error.

'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer

[JMark_H]

I am having the same issue.  I have tried repeatedly to access this document, but unfortunately, I get the following message each time: "HP was unable to find the page you wanted."

[happytohelp01]

Hi @JMark_H,

Welcome to the HP Support Forums.  I understand that you are getting the incompatible cartridge error message.

Thank you for letting me know about the dead link.  I have updated it. 

If you still need further assistance, please reach out again.

Thanks,

[R2D21]

Your fix does not work. You must have a software issue as cartridge was working fine and then message just appeared. I updated to latest driver with no help. You have something incompatible with Microsoft 10