hp officejet pro 8610 stuck in idle

[201708255]

My printer has been functioning fine for 2 years, but yesterday when I went to print, nothing happned.  When I went into the settings, below the Green Arrow and Settings icon, in the next gray bar below those is says Idle.  How can I turn the idle off? Thanks.

[Dvortex]

Hello, @201708255 – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are having issues while printing using the Officejet 8610 printer. Let’s perform a reset printing system to fix this issue. Here are the steps:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[201708255]

When I went into the system preferences and right clicked on the printer list, the box to reset the printer was not highlighed. It would not let me click on it.  What should I do now? thanks.

[The_Fossette]

Hi @201708255

 I am the The_Fossette. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[201708255]

Hi, I not sure where I was supposed to receive you message on how to reset the computer for the printer. Did you email me or is it somehwere on this hp fourm site?  Thank you

[Dvortex]

Hello, @201708255

Appreciate your efforts! My colleague had sent you the instructions for resetting the printer. You can check the mailbox icon at the top-right corner of this screen to access inbox.

But, I'd suggest you check the printer hardware functionality first. Only perform the reset if you cannot even make a copy on the printer. Check the steps below:

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now, place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

Let me know if that helps!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!