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‎03-16-2015 02:21 PM

HP Recommended

down loaded new version of hp photo creations and can not get my order to download always getting error message no connection to server

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2015 07:28 PM

HP Recommended

problem is fixed google is my default browser and still is after the fix from hp photo shop support response to my question . had to reset my IE went to tools then internet options then advance tab then bottom right to RESET . RESARTED IE  and every thing worked. note that i had internet connection though google but when i open IE would not open yahoo page . all this worked correctly after the RESET. 

View solution in original post

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10 REPLIES 10

‎03-16-2015 02:59 PM

HP Recommended

Hi,

 

I've go no problem with that. Please try the following direct link:

 

   ftp://ftp.hp.com/pub/united-states/rlc/hppc-hpcom.17422.exe

 

Regards.

BH
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‎03-16-2015 03:40 PM

HP Recommended

no fix same error message can not connect to server. error #10014 and error #2146697211 CAN GET ON WEB PAGE WHEN I TRY TO ORDER THE PRINT IT STARTS THE CHECK OFF SHEET AND STOPS AT UPLOAD PROJECT  CHECK BOX THEN MESSAGE COMES ON.

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‎03-16-2015 04:36 PM

HP Recommended

Hi,

 

I can say again, I have NO PROBLEM with it when dowsnloading using browser or IDM. What is your borwser ? Change to

 

                   dl.png

 

different browser may help.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-18-2015 06:25 PM - edited ‎03-18-2015 06:28 PM

HP Recommended

Hi Mike.

 

Please uninstall HP Photo Creations and download a fresh version from the main download site, www.hp.com/go/hppc. (Uninstalling won't affect your saved projects.)

 

If the connection problem persists, please contact our customer support team at hpsupport@rocketlife.com. Sometimes other software on your computer can interfere with the connection, so they can help you track that down.

 

Thank you,

 

RocketLife

 

P.S. to Banhien — I believe Mike was referring to the connection HP Photo Creations makes to the Internet for ordering, not the initial download. 

RocketLife, developer of HP Photo Creations
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‎04-03-2015 07:28 PM

HP Recommended

problem is fixed google is my default browser and still is after the fix from hp photo shop support response to my question . had to reset my IE went to tools then internet options then advance tab then bottom right to RESET . RESARTED IE  and every thing worked. note that i had internet connection though google but when i open IE would not open yahoo page . all this worked correctly after the RESET. 

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‎11-09-2016 04:57 PM

HP Recommended

I have uninstalled the photocreations then reinstalled via the lnk as advised i am still recieving an error message with a code number

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‎11-09-2016 06:01 PM

HP Recommended

Hi Maz.

 

What is the error code?

 

Searching for "error" at RocketLifeSupport.com will show a list of errors and solutions.

 

Please let us know,

RocketLife 

RocketLife, developer of HP Photo Creations
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‎09-01-2019 11:14 AM

HP Recommended

Thanks for your updating file. I am using this product , its really great work from the developer coz its user friendly.

 

Thanks

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‎01-03-2020 08:18 PM

HP Recommended

error number 12029

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