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mike6
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Message 1 of 11
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Solved!

hp photo creations

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down loaded new version of hp photo creations and can not get my order to download always getting error message no connection to server

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banhien
Level 19
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Message 2 of 11
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Hi,

 

I've go no problem with that. Please try the following direct link:

 

   ftp://ftp.hp.com/pub/united-states/rlc/hppc-hpcom.17422.exe

 

Regards.

BH
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mike6
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Message 3 of 11
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no fix same error message can not connect to server. error #10014 and error #2146697211 CAN GET ON WEB PAGE WHEN I TRY TO ORDER THE PRINT IT STARTS THE CHECK OFF SHEET AND STOPS AT UPLOAD PROJECT  CHECK BOX THEN MESSAGE COMES ON.

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banhien
Level 19
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Message 4 of 11
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Hi,

 

I can say again, I have NO PROBLEM with it when dowsnloading using browser or IDM. What is your borwser ? Change to

 

                   dl.png

 

different browser may help.

 

Regards.

BH
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RocketLife
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Message 5 of 11
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Hi Mike.

 

Please uninstall HP Photo Creations and download a fresh version from the main download site, www.hp.com/go/hppc. (Uninstalling won't affect your saved projects.)

 

If the connection problem persists, please contact our customer support team at hpsupport@rocketlife.com. Sometimes other software on your computer can interfere with the connection, so they can help you track that down.

 

Thank you,

 

RocketLife

 

P.S. to Banhien — I believe Mike was referring to the connection HP Photo Creations makes to the Internet for ordering, not the initial download. 

RocketLife, developer of HP Photo Creations
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mike6
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Message 6 of 11
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problem is fixed google is my default browser and still is after the fix from hp photo shop support response to my question . had to reset my IE went to tools then internet options then advance tab then bottom right to RESET . RESARTED IE  and every thing worked. note that i had internet connection though google but when i open IE would not open yahoo page . all this worked correctly after the RESET. 

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maz1966
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Message 7 of 11
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I have uninstalled the photocreations then reinstalled via the lnk as advised i am still recieving an error message with a code number

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RocketLife
Level 9
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Message 8 of 11
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Hi Maz.

 

What is the error code?

 

Searching for "error" at RocketLifeSupport.com will show a list of errors and solutions.

 

Please let us know,

RocketLife 

RocketLife, developer of HP Photo Creations
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elumalai7
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Message 9 of 11
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Thanks for your updating file. I am using this product , its really great work from the developer coz its user friendly.

 

Thanks

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p-p-1_2
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Message 10 of 11
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error number 12029

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