• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Meet the All-New HP App: One App for All Your HP Devices replacing HP Smart App Click here to view the Details!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-19-2018 08:33 AM - last edited on ‎08-21-2025 12:22 PM by Moderator

HP Recommended
Product: LaserJet Pro 1102w

Just switched to Verizon Fios. Also have a new Surface Pro 4.  I am attempting to set up my printer to print wirelessly. I downloaded the drivers and can print using the usb cable. However, when I attempt to use HP app or the HP assistant in order to connect it to my wifi network, I keep getting "no device found" messages.Even if I try to have HP search for my device...it says similar message. 

In device settings it says driver unavailable. I keep installing the drivers and I can get that message to go away but even when it does, the HP app can't find my printer. I tried installing the latest firmware update but it also says no HP1102 found on your system.

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-19-2018 08:46 AM - last edited on ‎08-21-2025 12:24 PM by Moderator

HP Recommended

Hi,
HP App do not support your printer and do not provide wifi configuration for the P1102w.

 

Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/us-en/document/ish_6991576-6991627-16
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

 

Note: if installing teh latest software do not open any dialog right click the start button and select Run, then paste the following and press OK:

C:\LJP1100_P1560_P1600_Full_Solution\HpSetup.exe


Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-19-2018 08:46 AM - last edited on ‎08-21-2025 12:24 PM by Moderator

HP Recommended

Hi,
HP App do not support your printer and do not provide wifi configuration for the P1102w.

 

Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/us-en/document/ish_6991576-6991627-16
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

 

Note: if installing teh latest software do not open any dialog right click the start button and select Run, then paste the following and press OK:

C:\LJP1100_P1560_P1600_Full_Solution\HpSetup.exe


Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-19-2018 09:34 AM

HP Recommended

thank you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.