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v-oz
New member
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Message 1 of 4
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hp-smart prints negative in black-white mode

HP Recommended
MFP m276nw
Android 9.0 Pie

I get negative page when print black&white with hp-smart. Totally black page with some white letters. Got it twice.

In color mode with hp-smart or BW from any app on linux PC everything is ok. thinking about uninstall this weird and useless app.

**bleep**? Is it a new trick to get growing cartrige sales?

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
25,925 25,804 1,425 1,497
Message 2 of 4
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HP Recommended

@v-oz

 

Welcome to HP support community.

 

Uninstall and reinstall the HP smart app

  1. Navigate to and open Settings.
  2. Select Apps or Application Manager from the device Settings.
  3. Select HP Smart.
  4. Select Uninstall.

Here are the steps to reinstall HP smart app :- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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v-oz
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

I got it.

After hpsmart has been removed I found that in phone settings->Print settings the default print module by Samsung was installed only.

Facepalm!

I've install HP print module and got right B/W page printed.

Then I reinstall hp-smart . It wasn't fault of hp-smart.

 

Thanks for point

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Betty0610
HP Support Agent
HP Support Agent
14,859 14,841 770 618
Message 4 of 4
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I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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