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vigneshE
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Message 1 of 2
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Solved!

hp webservices con't enable

HP Recommended
hp color Laserjet M552
Microsoft Windows 7 (64-bit)

hi

 

when we unpacked this new printer i can able to activate web services. also we are receiving hp eprint mail id.

 

but after shifting the same printer to another office we cont connect or active the web services.

 

when we try to active web services its loading so long time and nothing happence. please advice what we have to do.

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Dvortex
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Message 2 of 2
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HP Recommended

Hello @vigneshE, Greetings!

 

Thanks for joining HP forums and I am happy to assist you with the web services issue that you are facing.

 

 We can assign a static IP address and a manual DNS address to fix this problem. Please follow the below steps and check:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
  3. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  4. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  5. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Try restarting your printer and then try enabling web-services. This should fix the web services issue that you are facing.
 

Please try these steps & let me know if it helps 🙂

 

Cheers!


 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

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Dvortex
Retired
Retired
9,855 4,035 927 1,680
Message 2 of 2
Flag Post
HP Recommended

Hello @vigneshE, Greetings!

 

Thanks for joining HP forums and I am happy to assist you with the web services issue that you are facing.

 

 We can assign a static IP address and a manual DNS address to fix this problem. Please follow the below steps and check:

  1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  2. Type the IP address on your web browser to obtain the printer EWS page on your computer.
  3. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  4. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  5. Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Try restarting your printer and then try enabling web-services. This should fix the web services issue that you are facing.
 

Please try these steps & let me know if it helps 🙂

 

Cheers!


 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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