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HP ENVY Photo 6255 All-in-One Printer

sending print jobs to my email used to work, now nothing prints.  I can print from wifi, connected to printer but if I send via email nothing prints. 

1 REPLY 1
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Hi@Russmaxfield,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP ENVY Photo 6255 All-In-One Printer.

 

I have a few recommendations 

  • If the ePrint job fails to print, check the printer Internet connection and printing requirements. To receive ePrint jobs, the printer must be on and connected to the Internet. Turn the printer off and on again to clear any existing problems. Print a test page from a device on the same local network.
  • Click the Sign In button located in the upper-right corner of the page, and then sign in with the administrator password. Select the HP Web Services tab, and then select the Enable Web Services button. Select the Enable HP ePrint check box, and then select Apply.

If the ePrint job fails to print, check the printer Internet connection and printing requirements.

 

Step 1: Check the printer status

To receive ePrint jobs, the printer must be on and connected to the Internet.

Turn the printer off and on again to clear any existing problems.

Print a test page from a device on the same local network. If a connection error displays or the printer is not found, there is a network connection issue. See the Troubleshoot the printer network connection section for more information.

Confirm Web Services is enabled on the printer.

Printers with a touchscreen or LCD display: Touch the HP ePrint icon, and then touch Settings. Or navigate to the Web Services menu under Network Setup or Wireless Settings. The Web Services status displays with enabling instructions.

Printers without a touchscreen or LCD display: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

Go to Turning On Web Services for more information.

Send an ePrint job. If the issue persists, continue to the next step.

 

Confirm the following ePrint email requirements.

Enter only the printer email address in the 'To' field: Multiple email addresses might cancel the print job.

Add text in the 'Subject' field: A blank subject field might cancel the print job.

Attach no more than 10 items to the email: The total size of the email, including attachments, must be 10 MB or less.

Confirm your attached file is compatible.

Photos: Photo files must be GIF, JPG, PNG, BMP, or TIFF, and have a horizontal and vertical resolution of 100 pixels or higher.

Documents: Document files must be PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel. ePrint cannot print digitally signed, encrypted, or password protected documents.

Confirm the sending email account has ePrint access. Sign into HP Connected, click My Printers, and then confirm the correct email addresses are listed under ePrint Access.

Confirm the ePrint settings match your print job preferences.

Default print settings: By default, ePrint prints one single-sided color printout in the same orientation as the original. Documents print on letter or A4 paper and photos print on 101.6 x 152.4 mm (4 x 6 in) paper.

Custom print settings: Sign into HP Connected, click My Printers, and then select monochrome printing, plain or photo paper, and two-sided (duplex) printing under ePrint Preferences.

Send an ePrint job. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.