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- i changed black ink cartridge on H P Envy 5032 and it ackno...

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1 REPLY 1
06-03-2022 07:45 AM
@Gwawrygan2
Welcome to the HP support community.
I understand that the black ink cartridge is not printing, and I am glad to assist you.
Did you make a copy check if that prints fine?
Meanwhile:-
Print a Print Quality Diagnostic report
- Load the printer with plain white paper.
- On the printer control panel, swipe left on the display, and then touch Setup
.
- Touch Tools.
- Swipe up on the display, and then touch Print Quality Report.
If that does not print fine, follow these steps to fix the issue:-
Clean the ink cartridges
- Load the printer with plain white paper.
- On the printer control panel, swipe left on the display, and then touch Setup
.
- Touch Tools, and then touch Clean Cartridges.
- Examine the print quality on the Print Quality Diagnostic report.
- If the print quality is acceptable, touch No. You can stop troubleshooting.
- If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.
Align the printer
- Align the ink cartridges for best print quality using the printer control panel.
- Load the input tray with plain white paper.
- Pull out the output tray, and then lift the output tray extender.
- On the printer control panel, swipe left on the display, and then touch Setup
.
- Touch Tools.
- Swipe up on the display, and then touch Align Printer.
- An alignment page prints.
- Wait for the alignment page to fully eject from the printer.
- After the alignment page prints, lift the scanner lid, place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.
- Close the scanner lid, and then touch OK.
- The printer aligns the ink cartridges.
- Try to print again.
If the issue still persists, try step 13 in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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